We are looking for an enthusiastic Technical Support Specialist to join our team. In this role, you will be responsible for providing excellent technical support to our customers. You will be a key liaison between our customers and internal technical teams.
Become a Technical Support Specialist at CostPerform
Our company is a leading provider of technology solutions for Cost Management. We are passionate about innovation and provide our customers with state-of-the-art technologies that help their businesses grow and improve. Our client base includes several large multinational companies around the world.
You will be working with both CFOs and financial controllers. They use our solution to solve large cost management issues. The issues they bring to you vary from complex financial questions to technical questions about the functionality of the solution. Working with numbers shouldn't put you off.
In summary, you are responsible for:
- Providing technical support to our customers through various channels, such as phone, email, and chat
- Resolving technical issues for customers and providing customized solutions
- Documenting customer questions and problems and passing them on to internal teams for further analysis and resolution
- Maintaining good relationships with customers and building trust and loyalty
- Providing training to customers about our products and services
- In addition to providing technical external support to our customers, you will also be responsible internally for IT matters
This is what we’re offering:
- A competitive salary based on your skills and experience between € 2700, - and € 4000, - and a yearly bonus based on the company profits
- Non-contributory pension plan
- A hybrid workplace with the options for flexible working hours and partly working from home
- 30 vacation days per year, based on a 40-hour working week and holiday pay
- Everything you need to get the job done (phone, laptop, travel allowance, etc.)
- Every last Thursday of the month we have drinks in our own ‘fun-room’ at the headquarters (non mandatory)
- When you are at the office, you do not have to bring your own lunch. We offer a fresh and healthy lunch every day!
So, who are we looking for?
- Minimum of a bachelor degree in a relevant technical field
- Experience in a technical support role is a plus
- Strong communication skills, both verbal and written in English and Dutch.
- You have an availability of 32 to 40 hours a week and willing to work at our HQ in Utrecht/Vianen
About CostPerform
We’re a close-knit and enthusiastic team that has been working on continuously improving our Cost management software package for over 20 years, located in Vianen (Utrecht). Our software is used by 450 customers in 45 countries, ranging from the ING, the US State Department of Army to all government agencies in Dubai. We believe that there’s no better software to solve our customers’ complex issues and provide valuable insights. Because we’re growing and want to make our software even better, we’re immediately looking for a Technical Support Specialist.
Soort dienstverband: Fulltime
Salaris: €2.700,00 - €4.000,00 per maand
Rooster:
- Flexibele werkuren
Secundaire arbeidsvoorwaarden:
- Bedrijfsfeesten
- Budget voor professionele ontwikkeling
- Extra vakantiedagen
- Flexibele werkuren
- Pensioen
- Reiskostenvergoeding
- Telefoon van de zaak
- Werk vanuit huis
Soorten aanvullende vergoedingen:
- Bonusregeling
- Vakantiegeld
Werklocatie: Hybride werken in 4133 TC Vianen
