Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- EAM F&B leads and supervises all relevant activities in F&B operations departments and manage overall operations in absence of General Manager.
- Responsible for the commercial results of operational departments.
- Keeps close contact with the General Manager and co-ordinates relevant activities to improve commercial, F&B and other results.
- Ensures that the hotel consistently disposes of adequate, motivated and skilled personnel at all levels.
- In performing these duties he/she shall at all times maintain good relations with his/her supervisor, the Department Heads as well as the local authorities and other key persons On-going self-driven education on hotel, hotel industry, local market, and technology
- Handle all guest interactions professionally and appropriately
- Effectively communicate with other hotel departments, regional, and corporate teams
- Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality
- Develop, recommend, implement and manage the operational department’s annual and long-term goals
- Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs
- Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the General Manager
- Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
- Ensures optimal compliance with corporate focus audit
- Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation
- Conducts a daily briefing with management on current key activities
- Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
- Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
- Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
- Interacts in a positive way with all team members to ensure a luxury guest experience
- Ensures compliance with local health and safety regulations
- Supervises all operational areas, ensuring that all hotel guests and visitors are met, and guest satisfaction is maintained across the resort.
- Maintains a high level of communication and feedback within the departments
- To ensure that all Rixos policies and SOP’s are in place for the Food and Beverage Department and that they are regularly checked upon, filed correctly and adhered to at all times
- To make sure that appropriate fire evacuation procedures are in place, that all Associates are aware of them and that regular fire drills are carried out
- To ensure regular team, section and departmental meetings are held in the Food and Beverage Department and that the results/outcomes are recorded, filed and followed up
- To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel.
- To carry out regular quality control functions in all areas of the Food and Beverage Department to ensure a consistent high quality of all services is maintained.
- To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests
- To provide advice to the hotel’s management team on all aspects of the hotel’s operations, environmental health & safety matters as well as the operational efficiency of the property
- To carry out quality control functions in all areas of the department daily to ensure a consistent high quality of all services is maintained
- To ensure the timely and correct preparation and submission of all administration and audit reports
- To handle guest complaints, comments, problems and requests in a professional & efficient manner, to document all complaints properly and to ensure that other HODs and Managers are fully informed about complaints/issues concerning their areas of responsibility
- To carry out Duty Manager shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management
- To make sure that all working materials/equipment, areas, signage and vehicles are always in good condition and cleaned/maintained regularly and that all faulty equipment, repair matters and health & safety concerns are immediately reported to the appropriate departments for rectification
- Together with the Executive Chef, to establish the pricing policy for all F&B outlets and to initiate price changes if and when required
- Based on sales figures by menu items, to review the profitability and popularity of dishes on the menu and to make changes where applicable together with the Executive Chef
- To ensure that cost effectiveness, technical efficiency and overall quality of all services performed, and all work carried out
- To co-ordinate and control issues related to costs, expenses, wastage, breakages, security and stock control
- To ensure regular inventories of the Department are carried out on time.
Qualifications
Abilities/Key Competencies/Skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.
Leading Myself
- Positive Orientation
- Operational Decision Making
- Self-Development & Management
Leading Others
- Developing an Empowered Team
- Leading an Engaged and Diverse Team
- Communication
Leading the Business
- Advocating Guest Passion
- Business Planning and Analysis
- Business Improvement and Change
Experience/Certificates/Education
- Bachelor’s Degree/Master’s Degree from a reputable hospitality/business school preferred
- Minimum 15 years of total experience with strong operations background
- At least 2 years of experience in a similar capacity
- High degree of professionalism with strong understanding of hotel operations and business acumen
- Excellent reading, writing and oral proficiency in English language, knowledge of Arabic language can be added advantage
- Strong working knowledge of Digital tools
- Strong leadership, interpersonal and training skills
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Qualifications
Experience/Certificates/Education
- Bachelor’s Degree/Master’s Degree from a reputable hospitality/business school preferred
- Minimum 15 years of total experience with strong operations background
- At least 2 years of experience in a similar capacity
- High degree of professionalism with strong understanding of hotel operations and business acumen
- Excellent reading, writing and oral proficiency in English language, knowledge of Arabic language can be added advantage
- Strong working knowledge of Digital tools
- Strong leadership, interpersonal and training skills
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A motivator & self-starter
- Well-presented and professionally groomed at all times.
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