**This is an 11-month Fixed term role, part of our Stepping Stone program, which is designed specifically to serve as an integration opportunity for individuals with refugee status, who have the right to work in Ireland.**
Job Description
At eBay, Customer Experience is a career, not just a job. This role is the first step into multiple options of career paths. As a Customer Experience Teammate, you will deliver a high level of customer service to our customers who contact with a range of queries regarding their eBay account. You will own high volume customer contacts to the point of resolution and help our customers by delivery extraordinary impact.
Your journey with eBay will begin with a comprehensive training program on our products, technology and performance targets. After your initial training, you will be required to reach proficiency in your targets. Going forward you will participate in the ongoing training and upskilling, to set you up for a long-term career with eBay.
You Will
Be a customer advocate making customers feel great about eBay
Communicate with eBay’s Buyers and Sellers through phone, chat and email
Listen to understand customer issues and priorities
Take ownership of and resolve customers’ queries
Promote and encourage best practices on eBay
Provide up-selling, cross-selling and account retention services as needed
Excel at learning through our training programs to keep growing your eBay knowledge
Master your knowledge of eBay technology and applications
Achieve your individual targets
Be a Team Player and continuously help to achieve team targets
Be responsible for your development goals and keep evolving to be your best self at work
You are
Proficient in written and verbal English
Resident in the Republic of Ireland
Available for shift work including early mornings, late evenings, and weekend work
Experienced in Customer Service and are passionate about customers
Interested in e-commerce and have an understanding of eBay
Excellent at connecting with people and forming relationships
Comfortable in communicating information over phone, chat and email
Resilient and not afraid of challenging conversations
Driven and motivated to reach and exceed your targets
Experienced in both collaboration and individual work
Able to operate Windows and troubleshoot a PC, tablet, or mobile phone
Adaptable to a fast-paced and ever evolving workplace
WHY US?
Basic Salary of €32,760
25 days Holidays
Healthcare Plan
Pension Plan
Bike to Work Scheme and more...
Benefits:
eBay Inc. is an equal opportunity employer, dedicated to workforce diversity
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.
Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/
Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.
eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.
For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement
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