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Job Title: Associate CSSC Application Engineer
Job Purpose:
- Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to incoming inquiries. Provide support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s Customer relationship.
Job Description:
- Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. to assure the functionality of the solution in practice.
- Follow up on Customer interactions within set Service Level Agreements (SLA). To communicate with the respective product segment or other suppliers, where local problem solving is not available.
- Process special orders and inquiries in coordination with the suppliers.
- Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc. (on leader’s request)
- Ensure customer master data is updated when they’ve been noticed there’s change by informing CMD specialist.
- To provide technical assistance to the service administration, also should coordinate with the services and logistics function to improve the customer's satisfactions.
- Assist and coordinate technical training for Front Line staff and External sales & partners.
- Support with ad hoc tasks defined by leadership.
Qualifications:
- Vocational certificate, Associate’s or bachelor’s Degree or equivalent work experience in hydraulic machinery, electric machines, environmental engineering, power electronics or control field (minimum of 2-3 years).
- Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
- Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
- Demonstrate working knowledge SAP (CRM/SD).
- Familiarity with MS Office applications.
- Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
- Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
- Good at written and spoken English.
About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.
