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Job Purposes
Key Roles and Responsibilities
- Lead, manage and coach a team of 5 online operations member and ensure KPIs are met.
- Assist key cross-functional parties (Logistics, Customer Service, Finance, Supply chain, IT, other Central Group Business Unit and External department) in the good execution of existing processes
- Support & Drive the Omnichannel transformation of CRC Sports stores (Click & Collect, e-Ordering, buy online fulfilled by store, express delivery, online aftersales service at store) with implementation of new business processes.
- Manage & Support Warehouse fulfillment team to ensure that all business processes are (fulfillment lead-time, backlog, inventory control, storage management, warehouse supplies management, return to vendor management, defective & loss management)
- Manage & Support Store operations team for both Supersports store & Mono store for any relevant with
e-Commerce & Omnichannel Operation - Support key Online departments (Customer Experience, Merchandise, Production, Marketing, Business Intelligence, Tech) with implementation of processes to maximize business opportunities.
- Ready to deal with changes, urgent assignment, uncertainty situation, ad-hoc projects and support, and extra working hours when needed
- Participate & facilitate to project & IT team for any related with new business implementation
Qualifications
- At least 5-year experience in e-Commerce Operations, Omnichannel Operations, Retail operations
- Good command of English
- Excellent team player, collaborative, service mind, growth mindset and willing to work in a dynamic and fast-paced environment
- Good time management and ability to multitask
Additional Information
Contact K.Kanyarat
Tel/LINE: 065-7194968
E-Mail: Chunkanyarat@central.co.th
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