We are looking for an organized, positive, and solution-oriented Customer Experience Coordinator. The role is responsible for ensuring customer satisfaction via email, telephone, and chat. The successful candidate can think on their feet and enjoys the combination of daily administrative tasks, independent projects, and teamwork.
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Main areas of responsibilities:
- Deliver best-in-class service via email, telephone, and chat within our agreed response time
- Administration of e-commerce orders and related logistics processes, with active use of ERP system and in close collaboration with our external warehouse and transporters
- Handle claims, returns, and related processes with agility
- Work in close contact with our stores, collecting and analyzing feedback from customers
Profile and qualifications:
- A doer with excellent organizational skills and attention to detail
- Self-motivated team player with a strong drive to always deliver excellent results
- Ability to work effectively and manage your own time with efficiency
- Solid skills and experience in Excel
- Experience in Microsoft Dynamics NAV/Navision, OnGoing WMS and Zendesk is preferred
- Experience in Salesforce Commerce Clouse and Klaviyo CRM is an added bonus
- Strong command of written and spoken Swedish and English
Starting date
This is a temporary position until February 2024, with the possibility of continued employment. Starting date August 2023.
What we’ll provide
Located in central Stockholm, our headquarters sits right next to Östermalmstorg and Humlegården. We offer an open, collaborative, independent work environment with room to grow. We strive to be an inclusive workplace and encourage applicants with diverse backgrounds and skill sets.
We will interview candidates continuously so please submit your application as soon as possible.
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