It is the primary responsibility of the Hostperson to greet and seat guests and assist Food Servers, Bus Persons, and Food Runners as it relates to guest contact and table information. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Oversee daily restaurant reservations, pre-assign seating where necessary.
Communicate with Restaurant Reservations regarding special orders, cake orders, and special requests – responsible for conveying all such information to management.
Answer restaurant telephone courteously and efficiently.
Escort guests to tables and assist in seating at tables; present menus and extend pleasantries.
Shut down podium and forward phones to voice-loop at end of shift.
Work as a team, assist with all guests’ and employees’ needs and inquiries.
Assist Management with approvals on RFB checks.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant.
Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
Perform all other job related duties as requested.
Required:
Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
Able to effectively communicate in English, in both written and oral forms.
Preferred:
High school diploma or equivalent.
At least 1 year of hostperson experience in a high-volume environment.
Previous experience working in a similar resort setting.
