We are looking for IT Support to keep the lights on and enable our teams to work with technology in the most efficient way possible - enabling our employees to innovate and operate at their peak potential.
Responsibilities:
- Possess the aptitude and determination to provide “above and beyond” support for employees in resolving problems with IT, desktop, AV (audio video) and communications systems.
- Manage daily operations of IT requests - including Onboarding and Offboarding
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Provide first point of IT Support contact in a regional setting- Provide IT support and setup for various company events
- Manage equipment warranty and liaise with vendors for servicing.
- Maintain accurate Asset Management records for office premises or car showrooms or warehouse
- Review and perform account management and cleanup of SaaS applications managed by Corporate IT.
- Design and execute projects to improve systems and operations
- Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
- Assist with the installation of new hardware and software and help train employees on its use
- Develop & maintain detailed documentation to provide high quality support to employees
- Log all incidents and service requests in the JIRA Help Desk system.
- Manage Help Desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
- Monitor performance of all managed servers and systems, ensuring issues are appropriately escalated to Senior IT Officer/Lead/Manager for necessary assistance.
- Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required.
- Provide technical assistance to project teams and undertake technical project roles when required by IT Manager/IT Lead; supporting the roll-out of new applications and solutions.
- Basic troubleshooting and administration of Trend Micro / Fortigate Firewall, Cisco / Aruba / Ruckus Wireless devices, Cisco / HP switches & VLans,
- Assist with ongoing development of related firm policies and procedures, including appropriate controls around organizational change management.
- Familiar with Physical Security Face Recognition Access Controller or Biometric Door Access, CCTV cams & NVR.
Requirements:
- NiTEC, Diploma in Information Technology, Computer Science or equivalent
- Ability to help employees solve hardware and software problems with Apple and Microsoft products
- Able to multitask and adapt quickly to changes.
- Experience with purchasing, vendor management, inventory management, and budgeting.
- IT Security, Network & Insurance (lost or break) best practices.
- Sound knowledge of information and communications technology fundamentals.
- Ability to speak English and Vietnamese.
Thank you for taking your time to read our job description and thank you in advance if you decide to apply for this position. Shortlisted candidates will be contacted within 2 weeks of application, otherwise, we might meet when another chance arises.
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