HR Operations
Apply Later
Job ID
10053559
Location
Madrid, Spain
$ads={1}
Business
The Walt Disney Company (Corporate)
Date posted
Jun. 21, 2023
Job Summary:
This role focuses on providing inquiry services and transactional and administrative support to all levels of employees across the region for Global HR Operations work, processes, and policies. Responsibilities include responding to large quantities of inquiries via case tool, Live Chat and Phone. The role also includes conducting routine, standard transactions across multiple systems guaranteeing the accuracy of the information in said systems.
This role will require you to be onsite 4 days a week.
The Opportunity & Responsibilities:
Enterprise Inquiries
- Respond to a large volume of inquiries on HR-related topics
- Utilize knowledge management tools to provide accurate information to employees across the region on a wide range of topics in the employee life cycle, from induction to offboarding.
- Respond in, and utilize, case tools to document the details of employee inquiry information.
- Research and resolve issues according to the defined scope and in alignment with local legislation and Company guidelines.
- Conduct routine transactions specific to the role following the standard operating guidelines
Transactional and Administrative
- Responsible for drafting employee paperwork and ensuring signatures are gathered accordingly.
- Communicate payroll incidences via case tool and spreadsheet (new joiners, leavers, leave of absence, job changes, compensation changes, etc.)
- Benefits administrative management: inclusion of new beneficiaries, exclusion of leavers or per employee’s request, follow up of invoices, among others.
- Maintain employee documentation in the HR database.
- Transact high volumes of inputs and changes to the HRIS system on a daily basis.
- Review routine reports and follow up or escalate on inconsistencies.
- Prepare accurate employee reports when needed.
Customer Service
- Provide excellent and efficient customer service. Display a friendly and ‘can- do’ attitude.
- Recognize and escalate customer issues by reviewing individual case history.
- Ability to provide information and guide employees with ease, in a group setting or on an individual basis e.g. to deliver induction presentations to new starters; to hold one-on-one meetings with employees to provide policy guidance.
- Identify inquiries for triage to other key teams in the organization.
Problem Identification
- Identify opportunities in employee or Associate content.
- Identify and escalate systemic issues by recognizing increase in certain call or request types.
The Experience&Skills We Require From You:
- Bachelor’s degree or equivalent work experience
- Specific education in Labor Relations/HR will be a plus
- Previous work experience ideally in a HR administration/HR Operations role
- Demonstrated excellence in customer service
- Demonstrate accuracy and attention to detail
- Demonstrated problem solving skills
- Very strong verbal and written communication skills as well as telephone and email etiquette skills
- Ability to multi task and prioritize/handle competing priorities in a fast paced environment
- Ability to understand case notes in order to provide excellent customer service and to identify/escalate other issues or root causes
- Self-motivated to take initiative and ownership on issues and identify when escalation is needed
- Ability to identify patterns that could indicate systemic issues
- Demonstrated ability to work with diverse personalities
- Demonstrated ability to function in a team environment
- Demonstrated strong ability to build relationships internally and externally
- Demonstrated ability to adjust to change in a positive, productive manner
- Ability to demonstrate awareness of and acknowledgement of market differences, including cultural differences and legislative differences
- Demonstrated ability to handle confidential information
- Fluent in Spanish and English
- Demonstrated proficiency in Microsoft Office suite
- Experience in working with HR Information Systems software e.g. Workday, SAP, Service Now
$ads={2}
