Purpose of the Job:
Gain new customers and identify growth potential and reach revenues to ensure company targets are achieved
Job Description:
- Develop and maintain an effective relationship with customers
- Ensure best sales practices to meet customer needs and expectations to capitalize on growth
- Constantly create revenue generating channels from cross selling and upselling streams
- Manage and improve customer retention and ensure full client potential is met
- Ensure utilizing technology solutions to enhance performance and customer experience
- Prospect and qualify opportunities and maintain an active sales pipeline
- Maintain the relationship with newly on boarded customers
- Handle any escalations and make sure they are properly closed
- Ensure privacy and confidentiality of customer data in line with company data security policies
- Coordinate with the product managers to get the best rates
- Prepare proposal and quotations to customers
- Update CRM system regularly and accurately with all sales activities
- Ensure the integrity and accuracy of data updated in the CRM system
- Ensure having valid customer contracts and ensure they are renewed on time
- Generate sales leads and acquire new customers
- Generate revenue from cross selling to newly on boarded customers
- Achieve product target breakdown
- Monitor production reports and deal with leakage from newly on boarded customers
- Ensure sales pipeline KPIs are met
- Negotiate credit terms with the customers
- Assist the collection team to resolve customer overdue collections and problematic cases
Job Requirements:
- Bachelor’s degree in business or any other related field
- Proficiency in MS Office (Excel, Word, PowerPoint and Outlook)
- 3-5 years of experience in B2B sales and specifically in transport and logistics services
- Customer centric with strong analytical skills.
- Excellent interpersonal, negotiation and communication skills
- Business oriented and target driven persona.
Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
