POSITION PURPOSE:
It is primary responsibility of the Ticketing Representative to perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests.
Perform ticket verification prior to entry in exhibit and events.
Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services.
Resolve guest complaints within the scope of authority.
Utilize and balance a cash drawer and ticket sales with various tender types.
Interpret and operate numerous computer and ticketing systems with accuracy.
Answer multi-line telephones using proper etiquette.
MINIMUM REQUIREMENTS:
Work varied shifts, to include weekends and holidays.
