Main Responsibilities:
- Manage the call volume, daily attendance and program break schedules
- Assist with creation if metrics and targets for services
- Work closely with the operations team to analyze and help improve their delivery processes
- Generate ideas for process and service improvement planning
- Produce daily, biweekly and monthly internal reports
- Use trends and reports to forecast requirements
- Assist with projects and other duties as requested or assigned
Job Types: Full-time, Permanent, Fresh graduate
Salary: Php18,000.00 - Php28,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Commission pay
- Quarterly bonus
