Opening Date: May 5, 2023
Salary Range: $ 22.656 - $28.922/hour
Closing Date: Open Until Filled
The City of Walla Walla offers a comprehensive benefits package including medical, vision, and dental health
insurance. City paid $50,000 Life/Accidental Death & Dismemberment insurance plus voluntary Life and Long-
Term Disability. Washington State Public Employees Retirement Program (PERS) II/III. City match up to 3% of
base salary for deferred compensation (457(b)). Generous vacation leave, sick leave, and eleven (11) paid
holidays plus 32 hours floating holidays annually.
NATURE OF POSITION
Perform a variety of citywide financial-related activities such as interdepartmental billing, accounts
receivable, purchasing and accounts payable functions.
REQUIRED MINIMUM QUALIFICATIONS
Two years college-level course work in business administration, office management, or related field
and two years clerical, cashiering, or administrative office support experience or four years of
experience; or any equivalent combination of education and experience providing the necessary
knowledge, skills, and abilities to successfully perform the job. Applicants must be able to provide
proof of being fully vaccinated for COVID-19 by time of hire.
DESIRED QUALIFICATIONS
AA, BA, or BS degree; bilingual in Spanish.
APPLICATION AND SELECTION PROCEDURE
A completed City application and resume are required to apply. Applications are available on the Human
Resources page of the City of Walla Walla
Applicants whose experience most closely meets the requirements of the position will be invited to continue in
the selection process which will consist of an oral panel interview, reference inquiries and may include a criminal
background check and consumer report. Completed application packages can be mailed to:
CITY OF WALLA WALLA-HR
15 N. Third Avenue Walla Walla, WA 99362
Email to hr@wallawallawa.gov or faxed to (509) 524-7935.
REASONABLE ACCOMMODATION
The City of Walla Walla will provide reasonable accommodation to disabled applicants if requested. Please
notify the Human Resources office at least 5 days prior to the need.
JOB DESCRIPTIONS
To obtain a copy of the full job description and class specification for this position, please contact us at:
hr@wallawallawa.gov or 509.527.4475.
NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained herein
may be modified and/or revoked without notice.
THE CITY OF WALLA WALLA COMPLIES WITH TITLE VI, ADA, AND OTHER APPLICABLE FEDERAL CIVIL RIGHTS LAWS AND
DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, VETERAN
STATUS, SEXUAL ORIENTATION, GENDER IDENTITY, OR SEX IN EMPLOYMENT OR THE PROVISION OF SERVICES.
EQUAL OPPORTUNITY EMPLOYER / MINORITIES AND WOMEN ARE ENCOURAGED TO APPLY.
SUPERVISION RECEIVED
General direction and oversight is provided by the Utility Billing Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Employees of the City of Walla Walla are expected to model and foster the City’s core values:
Service - Integrity - Collaboration - Equity - Leadership - Community
2. Maintain records related to assigned citywide financial functions; coordinate assigned activities with other
City financial functions.
3. Maintain accurate records and files to assist in the areas of requisitioning, accounts payable and receivable;
prepare reports for daily activities; and establish customer and vendor accounts and lists.
4. Communicate with employees and citizens at all levels demonstrating tact, patience, and courtesy; act as
first point of service for community, businesses, and outside organizations; present a positive and
professional image in person and by phone; work cooperatively in all interactions as a member of a service-
oriented team.
5. Respond to inquiries and complaints regarding billings; resolve customer issues and questions regarding
utility accounts and accounts payable; explain procedures; answer questions regarding relevant processes
and provide information as appropriate.
6. Monitor accounts receivable and utility aging reports; prepare and send correspondence and notifications
according to established timelines; provide telephone collection services as necessary; and determine when
to pursue outside collection services.
7. Verify account balances and adjust accounts; prepare documentation for computer input; assist in resolving
processing and system issues.
8. Prepare, post, calculate, reconcile, and verify financial and statistical data.
9. Prepare and check invoices, requisitions, purchase orders and similar documents; process documents
involved in financial transactions.
10. Compare invoices, vouchers, receipts, and other records.
11. Receive from and provide information to other City departments and personnel, vendors and various
agencies and organizations.
12. Receive payments for utility, cemetery, parks and recreation, landfill, ambulance, regular and special fund
accounts, and other miscellaneous billings; assure proper internal controls and distribution of income;
prepare deposits.
13. Perform daily monitoring of cash levels, deposits, checks, and resolves discrepancies.
14. May provide back-up for additional areas of responsibility including but not limited to accounts receivable,
accounts payable and utility billing.
OTHER JOB FUNCTIONS
1. Demonstrate punctual, regular, and reliable attendance which is essential for successful job performance.
2. Present a positive, professional image; maintain cooperative and effective working relationships; assure
excellent customer service with internal and external customers.
3. Execute assignments, projects, and job responsibilities efficiently and within defined timeframes; work
independently and effectively with little direction.
4. Demonstrate good judgment and employ critical thinking to execute duties, identify issues, seek solutions,
and recommend improvements in support of departmental goals.
5. Provide assistance to staff and higher-level management; participate in resolving operational or
interpersonal concerns; participate in training, meetings, and on committees as assigned.
6. Respect the value of diversity in the workplace and the community.
7. Perform other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of basic financial, cash handling and bill collection practices and applicable laws.
- Operating knowledge of computers, copy machines, scanners, word processing, spreadsheet, and
- Knowledge of customer service principles and practices; ability to effectively engage others to find
- Knowledge of financial, statistical, and budgetary record-keeping techniques. Ability to prepare and
- Ability to read, interpret, apply, and explain relevant rules and regulations, policies, procedures.
- Proficient with basic mathematical skills to accurately add, subtract, multiply, divide and determine
- Effective communication skills both orally and in writing including correct English usage, grammar,
spelling, punctuation, and vocabulary; demonstrate ability to perceive nuances; present ideas and
concepts with concise clarity; demonstrate telephone etiquette.
- Ability to provide clerical support; compose, prepare, and type a variety of correspondence, memos,
- Keyboard and 10-key by touch.
TOOLS AND EQUIPMENT USED
Operate office equipment including computers, telephones, copiers, and calculators.
PHYSICAL DEMANDS
Sitting and standing for extended periods of time; seeing, hearing, and speaking to exchange information;
repetitive hand movements; intermittently stand, walk, kneel down, stoop, bend at the waist and lift up to 20
pounds.
WORK ENVIRONMENT
Shared office environment with routine public contact and frequent distractions.
