- Ensure that all colleagues are adequately trained for specific roles and positions and that ongoing training takes place to enhance colleagues' competence and customer service.
- Ensure all guest and colleague incidents are appropriately managed, recorded, reported, and satisfactorily resolved while adhering to the policies and procedures.
- To manage any emergencies that may arise to minimize possible damage, loss, or injury to any guests, colleagues, or company property
- Regularly observe the team in operation, review operational performance, and lead the team to success in a positive manner.
- Review and create departmental manuals, standard operating procedures, and performance standards to ensure they are up-to-date and correct, and propose changes as appropriate to ensure high levels of customer service.
- To assist the Operations Manager in monitoring the department budget by ensuring that the specific area being managed is not exceeding its allocated budget for all expenditure lines
- To perform performance appraisals, coaching, feedback, and disciplinary sessions where necessary to review and improve colleagues' performance as per company policy.
- To regularly take part in the Park Duty Manager program
The ideal candidate should have the following:
- High school diploma or equivalent
- Minimum of 2 years of rides & attractions and ticketing experience with at least 3 years of leadership experience
- Must be available to work varying shifts/hours based on business need, including opening, mid, and closing shifts; weekends, and holidays
